Category: Analytics

Anyone who plays video games can tell you how engaging they can be. By incentivizing players with goals and rewards and creating competition with between friends, they encourage players to succeed.

So, how can digital marketing companies or brands use these features to reach audiences and keep them engaged? It’s called gamification, and it taps into the desire for competition, collaboration and recognition through rewards, badges or points—turning campaign touch points into game-like interactions to stimulate engagement in a digital campaign or rewards programs. By incorporating competition, contests and achievements in an outreach campaign, advertisers can motivate their audiences to meet goals, compete to win and become more engaged in their brands.

Here are a few ways to incorporate fun and competition in a digital campaign:

Prizes and Rewards for Social Sharing

Share on social, win a prize. By offering your audiences rewards for sharing your promotions and services on their social networks, your brand is automatically invoking competition. Some basic examples of brands employing this technique includes Uber offering your first ride for free when you share their app with a friend.

Download the Uber app and get your first ride free

Download the Uber app and get your first ride free


In Convince and Convert, author Kristen Matthews outlines how Delta Airlines leveraged their flight attendants, known as ‘Red Coats’, into influencers by hiding their red flight attendant coats all over New York City. For six weeks, people used clues released through Delta’s social media posts to be the first person to find the red coat. Winners were given a free trip on a chartered and catered flight from New York to L.A. and shared their progress on their own social channels bringing more digital awareness for Delta’s promotion.

In the end, Delta had reached over 70 million people via Twitter and had over 180,000 direct interactions.


Delta got real people talking about their brand with their gamification program

Easter Eggs

Easter eggs include things like unexpected rewards, inside jokes, a hidden message, or a secret feature that are unexpectedly given out or discovered by users. The sentiment behind this is that people aren’t expecting anything and get rewarded anyway, bringing them a positive impression and making them search for ways to find more.

Google is well known for programming in-jokes, games and references into the search bar function. In Business Insider, Jeff Dunn’s article lists 21 Easter eggs availablethrough the Google search bar, all accessed by entering various phrases into it. Users can play games like Atari Breakout, Pacman tic-tac-toe all within the search page. By adding these tricks, Google gives users a reason to visit even when they’re not searching for something. Use this Wikipedia article for a full list of Google’s Easter eggs.

Play Pacman directly from your browser with Google

Incentives and rewards are a crucial piece in the engagement puzzle. With proper and thoughtful design, they can be effective in providing optimal motivations for driving engagement.

In other words, gamification incorporates fun and a degree of competition into a marketing strategy. It also works with all brand fans and people who want to participate—not just the ones with large numbers of followers.


With Silent Video Advertising on the Rise, Saying Nothing Can be Very Effective.

You know that saying, “If you don’t have anything good to say, don’t say anything at all?”

Well, it just reached the advertising world and the results are pretty astonishing. According to a new study by Wibbitz, silent video ads are the best tool when advertising to reach an audience. From those who responded to the poll, 69% of users are not using ad blocker. Another study by IAB Canada found that only 1 in every 6 Canadians has AdBlocker. The average is 17% across Canada. more

Don’t be Overwhelmed by Big Data.

Recently I wrote a blog post celebrating the change of our name (A New Direction, 2015) and our company’s new direction into data analytics and digital marketing. In that blog I suggested that science is forevermore linked to marketing and communications. The reality of marketing today is that if you are not generating meaningful, measurable results than you are still working in the past and risk being left behind.

Many Chief Marketing Officers are fearful of changing direction to campaigns that are uniquely different. Many CMOs are also in the prime of their careers and have earned the right to set the strategy for the brand. Some CMOs may be asking themselves: Why change now when so much of what I have implemented in the past is working today? Why risk my legacy in favour of a trending topic?” Or do I even have the skill set or time to learn such a dense subject matter? more

“Enhanced” statistics will only continue to immerse fans.

In the summer of 2014, many NHL clubs made headlines by publicly introducing new hockey analytics departments in their organizations. None did it louder than the Toronto Maple Leafs, who hired 29 year old stats-wiz Kyle Dubas as their Assistant General Manager.

And so it was dubbed “the summer of analytics.” more

There’s a Lot More to Analytics Than Pure Numbers.

I love working with data analytics! The kinds of challenges that can arise when working with data, can be extremely complex and impersonal – like analyzing years of sales records to forecast future sales. Or they can be relatively simple and personal, such as trying to find the optimal way to visit all nearby family for the holidays.

Did you know you were using Analytics in the second case? more