Should your company’s C-Suite executives be using social media? Even if they should be, chances are they’re not—according to research published in 2016 from CEO.com and Domo, 60 per cent of Fortune 500 CEOs have no social media presence whatsoever.
Whether or not the company brass should be publicly active on social networks depends largely on who they are as a person and how they want to be perceived within the company and the industry. Do they want to appear more relatable and connect more genuinely with employees and colleagues? Conversely, executives may harm the brand if their social media is done poorly. Just look at United Airline’s Oscar Munoz’ response to the controversy around their forced removal of a passenger earlier this year.
To give you an idea of the pros and the cons, we broke down the simple reasons for and against your company’s leaders engaging on social media.
Reasons for getting your company leaders on social:
• Shaping brand views: any executives on social media will serve as an extension of the company and their social media posts coming from the top will support the larger marketing activities. This can help the brand appear more accessible to a larger audience.
• Being approachable to employees: any efforts to be more accessible to outside audiences are applicable within the company itself. When employees are engaged on social media with their leaders they’re likely more satisfied in their job which will lead to less turnover.
• Improving relationships with customers and stakeholders: active execs help show the public and future customers how much the organization values customer experience. CEOs engaging with real people on social media can enhance brand opinions and loyalty.
• Talent recruitment: being adept on social emphasizes a CEO’s know-how with technology. Organizations searching for recruits who are invested in tech-friendly companies may value a CEO who keeps a strong social media presence.
• Keeping abreast of company or industry issues: social media allows CEOs to proactively monitor and participate in the relevant discussions that arise in regards to their company or industry. This can help company leadership react quickly to key industry developments.
On the other side, basic arguments against CEOs embracing social include:
• It may be too time consuming: sometimes time is a CEO’s most valuable commodity and forcing social media on them can take their attention away from more relevant pieces of business.
• It could be inauthentic: it’s not uncommon for executives to let their PR or communications teams run their accounts. While they’re most likely approving the posts, the words may not feel genuine which largely defeats the purpose of a personal social media account.
• The risk factor: if they are running their own accounts, giving a CEO free rein of their can be risky if they’re known for contentious or provocative commentary.
• It could harm internal productivity: if company leadership is seen as proactively social it may encourage employees to spend more time than necessary socializing online leading to decreased productivity.
However, if your company execs see the value in social media, launching them on it is a multi-step process. Approach it like any other social media campaign—establish goals and objectives, set benchmarks and most importantly, figure out the personality they want to project to the world.
Above all the brand humanizing, thought leadership and company updates from the top, their personal brands should shine through on whatever they put out.
If you need help navigating the Social Media landscape, we can work with you in confidence to improve your online presence.
School is now in session and yes, marketing for 2017’s back-to-school season began earlier than ever this year—campaigns from Office Depot and Lands’ End started as early as mid-June before many students even finished their final exams. Compared with 2016, back-to-school TV commercials did not begin airing until mid-July. While marketers are pushing their brands, products and tech earlier and earlier each year, we get even more time to analyze the effectiveness of each campaign.
Here are four notable campaigns from this year’s back-to-school season, plus one classic ad that’s always relevant.
Using YouTube influencers and Snapchat to reach their target audience, the furniture brand enlisted pop music/web comedy stars Superfruit to promote their college dorm products through interactive videos. With Superfruit hosting, the ads utilize Snapchat’s vertical-video ads that let users to “swipe up” to play clips and answer quiz questions around their home décor tastes to find the right IKEA products for them. Once you’ve completed the quiz, you can then click through to IKEA’s website to buy the products featured in the video.
By using influencers to reach their target audiences on a medium they regularly interact on, IKEA created a targeted, engaging and interactive campaign that puts their products top-of-mind for the people most interested in them.
Hewlett-Packard is attempting some serious appeals to our emotions in this tear-jerking ad based around an evolving parent-child relationship and the transition into adolescence. The product it’s actually advertising, the Sprocket Photo Printer, takes a backseat in the narrative while playing an important role within it.
The ad tells a relatable story for parents and kids and gives everyone else a subtle reminder that there’s a nifty cell phone-sized printer to make the moments you capture even more memorable.
Gap has produced a series of ads for Gap Kids with their “Forward with” theme running throughout. The campaign features four short films that each showcase a different life skill for children to adopt. This spot, entitled “Forward with Kindness”, centres around a reading of Raquel Jaramillo’s book, Wonder (that features a boy born with facial defects who helps his community learn about kindness), to demonstrate “the world wants to be kind.”
This ad is also features a racially diverse group of children including some with facial differences to drive home a message of inclusiveness and acceptance to kids returning to school.
Marks and Spencer
This ad for the British multinational retailer is narrated by a seemingly nervous schoolboy walking into his first day of class. Internally, he confronts the highs and lows of his upcoming school semester in an understated and thoughtful message of self-confidence.
Like Gap’s ad, this commercial does not overtly promote any one particular product but makes use of the brand’s status as a household name to instil feelings of encouragement and self-assurance in viewers.
Bonus ad: Staples
This 1996 Staples commercial is a classic, featuring parents skipping down the aisles singing “It’s the most wonderful time of the year” in anticipation of their kids returning to school, while they follow sluggishly behind with hanging heads.
Staples has used at least five various iterations of this popular campaign throughout the years, with the most recent version running in 2013.