Understanding what is impacting your brand can in social media have both a positive and negative impact. More often than not it is the latter that does the most damage to brands. Our team uses the most sophisticated software platforms available to monitor your brand.
Whether responding to inquiries, managing a negative post or responding favourably to a positive endorsement all require immediate action which can be monitored 24/7/365 by the team at Mansfield. We also track key influencers, competitors, and meaningful events to ensure your brand is appropriately positioned. Whatever the outcome is on social, ensuring immediate positive customer service is critical to your brand’s success.